Shipping & Returns
As a general rule, packages are sent within 48 hours after receipt of payment and may take 24 to 72 hours. Shipping is done through shipping and logistics companies of recognized prestige.
If the package arrives outside of the indicated time for any reason at Bioinsumos.net, we cannot be responsible for it.
In the unlikely event of stock breakage, the package may take longer to reach the indicated location, in which case it will be informed as soon as possible and you will be informed of the new delivery times.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
Package returns will not be accepted unless the product has arrived in poor condition because of us, in this case you must write to the address email@example.com, with the order details, photos of the same and the reason for the You want to make the return. Our return team will study the case and once the return is accepted, will be informed to you our address for send us of the package and make effective the devolution, the return costs will initially be borne by the customer, once the package has arrived at our facilities it will be reviewed and if everything is correct it will proceed to the replacement of the same paying the costs of return to the customer.
For more information about the shipping methods and the return policy, do not hesitate to contact us at the address firstname.lastname@example.org.